Privacy Policy

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Privacy Policy

 This privacy policy sets out how Dynamic Rehab Group Pty Ltd ABN: 41 641 741 906 (trading as Dynamic Rehab Equipment) is committed to protecting your privacy and personal information. For the purposes of this document, “We”, “Our” or “Us” refers to Dynamic Rehab Group (trading as Dynamic Rehab Equipment) and “You” or “Customer” refers to the consumer or business utilising our services.

Dynamic Rehab Equipment recognises the importance of protecting the privacy and information of our customers, and other third parties. As stated by the Privacy and Personal Information Protection Act (1998), “personal information” is any information that can be used to identify you.

 

Information we collect

The information we collect about you, your business or company you work for, is dependent on your dealings with us. The personal information requested by us (listed below, but not limited to), is what may be deemed reasonably necessary for our business functions and dealings with you. We may collect the following information:

  • Contact information, such as your name and phone number;
  • Residential or business address, including post code and state;
  • Email address;
  • Transaction details such as credit card particulars and bank information;
  • Business references such as ABN, ABC (if applicable);
  • Details of your communication with us, such as email, quote, invoice or receipt number(s);
  • Information provided by you through our customer service line;
  • Product information, for the purposes of warranty or faulty claim(s);
  • Information provided on an application or service agreement document(s).

 

The purpose of collecting your personal information

 Where we request such information, you will be notified of the purpose. The personal information we collect is for the purposes necessary to promote and sell our product(s) to you. The following actions may be required in order for us to provide you with our goods and services:

  • Communication (via telephone or email);
  • Answer questions or concerns you may have;
  • Provide you with information or advice;
  • Interact with you via social media, email, telephone;
  • Carry out administrative duties for the purposes of product and service

Please note, the information we collect is subject to change, at any time, should the dealings of our business alter in any way. You will be notified of any changes in writing via email or through our customer service telephone line, if applicable to you.

 

Disclosure to third parties

Dynamic Rehab Equipment may refer your information on to a third party for the purpose of:

  • Upholding our level of service to you;
  • The delivery of our products and services, including mailing, shipping or courier;
  • Legal, auditing, accountancy, security or other professional services;
  • Website usage analysis

It is of great importance to us that if utilising a third party, your information is disclosed in accordance with our privacy policy and in a confidential manner.

Note: Dynamic Rehab Equipment is not responsible for any third party links that may be displayed on our website or any third party policies. It is the responsibility of the consumer to ensure that any website(s) policies are reviewed prior to disclosing your personal information or data.

 

Security

Dynamic Rehab Equipment is committed to protecting the information you disclose to us. For this reason, we take reasonable steps to:

  • Ensure the information you provide to us is secure in access controlled environments;
  • Uphold a high level of security software(s) and processes to ensure the information you provide is protected and stored

Personal information we hold can be in electronic or hard copy form(s) or with our trusted provider(s). Any trusted provider(s) must adhere to our policy documents and security processes. This is to minimise any unauthorised access to your personal information. We will never ask you to provide such details in the event that your personal information will be breached or if you do not agree to the terms of this policy.

 

Feedback and questions

 If you wish to give Dynamic Rehab Group Feedback or have any questions you can direct them to:

Practice manager

E: reception@dynamicrehabgroup.com.au T: (02) 8234 8854

Should we become aware of any breaches to this policy statement or you provide us with customer feedback, we will take them seriously. We may ask you to submit your feedback in writing. This may be discussed and shared with staff and our service providers as required. All feedback is dealt with in a fair and timely manner. In most cases, we expect that these will be investigated within thirty (30) days. This is to ensure we have considered all circumstances. Should a response be anticipated beyond the thirty (30) day period, you will be notified either via email or telephone.

If however you are not satisfied with your response or outcome, you may choose to contact the Office of the Australian Information Commissioner on 1300 363 992.

 

Updates to this policy

Dynamic Rehab Equipment may amend this privacy policy without any notice. We reserve the right to change this privacy policy from time to time, and notify you by updating our privacy policy via our website.

 

Other

By disclosing the information listed in this privacy document, you agree to the terms and conditions of this policy. If you do not agree to the terms of this policy, we may not be able to provide you with our services.

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